MP3MyCar Product Return Terms and Conditions

The return of your package

If you are not completely satisfied with a product you have received, you can of course return it to us. You have 14 days from the date of receipt of your package to return it to us. If you return your package within 14 days of receipt, you can choose between an exchange, a credit note, or a refund excluding delivery charges.

In case of refund, MP3MyCar will refund you within 7 to 30 days (from the date of receipt of your return to our premises). 

Beyond this period of 14 days, you can choose between an exchange OR a credit on our site or one of our partner sites, your purchase will not be refunded.

Conditions for acceptance of return

Generally speaking, returned products must be in perfect condition for resale, in their original packaging with all possible accessories, in case of distance selling, the customer has a period of fourteen clear days from delivery to notify MP3MyCar of his willingness to retraction.

The customer will inform MP3MyCar of its willingness to make use of its right of withdrawal through the formulaire du SAV, it is mandatory to fill and send this form before any return without which we will not be able to establish a refund, credit, exchange...

We process messages received from 9:30 to 12:30 from Monday to Friday.

The technical team will send you a return form to fill, if necessary, and to send us WITH the product concerned by the return.

Concerning the return form, no information which is requested from you in this form is superfluous and none needs to be added, thank you to fill all the fields concerning you without which we will not be able to establish a refund, have, exchange... .

Information and written explanations other than on a return form will not be taken into account (newspaper stub, half sheet, a well presented sheet...).

If all the above conditions are met, we will refund you within 7 to 30 days.

The return address is as follows:

Parc Technologique de Montmagny
26 rue des Sablons, 95360 Montmagny