General information about after-sales service

  • Our after-sales service handles messages received from Monday to Friday.
  • We must first send you a return form (on your request) before any return package.
  • If you made a mistake in your order or if our product does not suit you, a refund, exchange or credit note is of course possible (under certain conditions mentioned in the paragraphs below).
  • In general, the returned products must be in perfect condition for resale, in their original packaging with all possible accessories.
  • You have a period of thirty clear days from the date of receipt of your package to inform mp3mycar of your wish to withdraw.

Conditions of acceptance of the return

  • You will have to inform MP3MyCar of your will to make use of your right of retraction through the return form (which is sent only on request by e-mail).
  • It is mandatory to fill it in and send it back with the product, otherwise we will not be able to establish a refund, a credit note or an exchange...
  • Please note that damaged products (excessive scratches, breaks, torn wires...) cannot be returned or exchanged, you must return them in new condition.
  • Concerning the return form, no information requested in this form is superfluous and none needs to be added, thank you to fill in all the fields concerning you, otherwise we will not be able to establish a refund, credit note, exchange...
  • For organizational reasons, the information and explanations written elsewhere than on a return form will not be taken into account (piece of newspaper, half a sheet, a well presented sheet...).

The return of your package

  • If you return your package within 30 days of receipt, you can choose between an exchange, a credit note, or a refund excluding shipping costs.
  • In the case of a refund, MP3MyCar will reimburse you within 7 to 30 days (from the date of receipt of your return in our offices). 
  • After this 30 days period, you can choose between an exchange or a credit on our website, but your purchase will not be refunded.
  • The return form must be placed inside the return package.
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