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Our Frequently Asked Questions provide answers to the questions our customers usually ask. The types of questions are variable because they can concern for example the delivery, the website, the technical installation of our products.This is why we have categorized the questions and our answers into several different parts:
Questions before purchasing our products
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Our interfaces are compatible with a large number of vehicles, however exceptions exist. Therefore, it is necessary to check on the site where the compatibility is specified for each vehicle and car radio or with our technicians (contact by phone or email) who can inform you quickly.
The interface connects behind your car radio to the CD changer slot. We offer you disassembly keys for the extraction of your car radio from its original location.
Of course, you can continue to use the CD player because it is completely independent of the MP3MyCar interface. However, when using the interface, no CDs should be left in the player, otherwise the car radio will prefer the CD to the interface.
Of course! You can continue to use your steering wheel controls, for example, increase or decrease the sound, change the track, pause...
Unfortunately no, this is not possible. You will not have any details about the name of the artist or the title of the song. However, the interface will display the CD number or track number.
All vehicles have a CD changer connector even if it is not active, so the interface will work with or without a CD changer except for NISSAN vehicles. Indeed, if the vehicle has a CD charger the interface will not work.
It depends on the make of the vehicle, you should check with our technicians. As far as recent vehicles with optical fibre are concerned, they are not compatible with our interfaces.
No, it's not possible.
General installation questions
Yes, you must connect these two wires (one inside the other) if the audio listening is not good in order to activate the noise filtering, which will avoid any interference when listening to your music.
Specific questions for Peugeot and Citroën vehicles - Same manufacturer, same interfaces
Especially for Peugeot & Citroën vehicles, activation is essential for a large number of models. Simply go to your dealer or a car garage for activation, they will activate the CD changer function via the diagnostic case. The operation is generally very fast. We also offer you a complete procedure for each Peugeot or Citroën product.
Specific questions for Audi/VVG/Seat/Skoda vehicles - Same manufacturer, same interfaces
It must be connected to a screw or the car radio casing (the metal part). We still recommend the screw because the connection will be more robust. Without the ground wire connection, the interface will not work properly.
Specific questions for Renault vehicles
This is due to an imbalance in the sound on the right or left side of your speakers. To remedy this, you can adjust the speakers balance in the expert menu of your car radio.
First of all, for all vehicles with the Update List car radio, the auxiliary function must be activated by a dealer if it is not already active. In addition, simple auxiliary cables do not work on this type of car radio. You will have to go to the MP3MyCar auxiliary boxes specially designed for this type of car radio.
Specific questions for Nissan vehicles
The red wire goes directly to the connector after contact and the yellow wire is placed directly on the 12V power supply.
Questions after purchasing our products
In the case of distance selling, the customer has a period of thirty clear days from delivery to inform mp3mycar.fr of his intention to withdraw. The customer will inform MP3MyCar of his willingness to exercise his right of retraction through the Customer Service Return form, it is mandatory to complete and send this form before any return otherwise we will not be able to establish a refund, credit, exchange... . We process messages received from 9:30 am to 12:30 pm Monday to Friday. The technical team will send you a return form to fill in, if necessary, and send us WITH the product concerned by the return. Concerning the return form, no information requested from you in this form is superfluous and none needs to be added, please fill in all the fields concerning you, otherwise we will not be able to establish a refund, credit note, exchange... . Information and written explanations other than on a return form will not be taken into account (newspaper stub, half sheet, a well presented form, etc.). If all the conditions mentioned above are met, we will refund you within 7 to 30 days, or we will exchange your product 2 to 3 days after receipt of your return to our premises, or we will provide you with a credit note upon receipt of the package.
During the preparation of your order, the MP3MyCar team will provide you with an email tracking number that will allow you to track the progress of your package until it arrives at your home. Indeed it makes it possible to locate the location of your parcel and to follow its routing through France, Europe or the World. If you have not received a tracking number please contact us.